SITE POLICYWebsite Policy

Privacy Policy

LOTTE HOTELS JAPAN Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of our customers' privacy and personal information (hereinafter referred to as "personal information"), and in order to thoroughly protect it and gain the trust of our customers, we will comply with this privacy policy, comply with laws and regulations related to personal information, and strive to improve our information security technology and strengthen our management system.

Purpose of acquisition and use of personal information

We will acquire personal information to the extent necessary to achieve the following purposes. If we intend to use acquired personal information for any other purpose, we will obtain the prior consent of the individual, unless required by law.

[Customer Personal Information]

1) Management and operation of hotel reservations and usage information
2) To contact you regarding hotel reservations and other information and confirmations
3) Providing information about accommodation plans via mail, delivery service, or email for the purpose of sales promotion
4) Management and operation of product sales, events, etc.
5) Drawing lots for consumer campaigns and prize draws, sending gifts and prizes to winners, contacting applicants and responding to other inquiries
6) To send information about new products and services of our company or our group, and to send samples
7) Membership service operation
8) To provide services for the operation and quality improvement of mail order sales business, such as order management, product shipping, and sending of invoices, etc.
9) To conduct surveys on products and services related to product development and sales promotion, etc., and to send rewards for responding to the surveys
10) To respond to customer inquiries and requests for materials
11) Distribution of email newsletters
12) To create statistical data in a form that does not identify individuals in order to improve product development, marketing activities, and other services.
13) To respond to your use or tour of our facilities and to contact you in an emergency
14) Any other purpose of use that is clearly stated when acquiring personal information

[Personal information of business partners]

1) Sales activities for business partners or potential business partners
2) Business and transaction-related communication, response, and management
3) Any other purpose of use that is clearly stated when acquiring personal information

[Shareholders' personal information]

1) Managing shareholders as stipulated in the Companies Act, etc. and informing shareholders of general shareholders' meetings, etc.
2) Any other purpose of use that is clearly stated when acquiring personal information

[Personal information of job applicants]

1) Selection and communication during recruitment activities
2) Joining procedures after hiring decision
3) Any other purpose of use that is clearly stated when acquiring personal information

Protection and management of personal information: We appoint a manager to manage your personal information appropriately and strictly, and implement strict security measures to prevent unauthorized disclosure, loss, destruction, or alteration. We limit the number of people who have access to databases related to personal information and strictly manage them internally to prevent unauthorized use. To provide better service to our customers (including, but not limited to, contacting customers, including emails for surveys, giveaways, and sweepstakes, responding to customer inquiries, delivering goods such as products and giveaways, creating, improving, maintaining, and managing websites, and improving, maintaining, and managing systems such as web servers), we may outsource all or part of the handling of personal information. In such cases, we select a group company or a contractor recognized as handling personal information appropriately (hereinafter referred to as the "Contractor"), and we will enter into a contract or other agreement with the Contractor to stipulate necessary matters to prevent the leakage of your personal information, such as the management of personal information, confidentiality, and prohibition of re-provision, and will ensure that the Contractor implements appropriate management.

Disclosure of personal information

We will not disclose your personal information to any third party other than our subcontractors without your consent. However, in the following cases, we may disclose or provide your personal information without your consent.

1) When it becomes clear that a customer has engaged in an act that is detrimental to our company or other customers, etc., and we notify the court, police, other relevant institutions, and interested parties, etc.
2) When disclosure is required by law or by a public institution such as a court or police.
3) When the Personal Information Protection Act permits us to disclose your personal information to a third party without your consent.

Correction and deletion of personal information and contact details: When we receive a request from you (or your agent) to correct or delete your personal information in accordance with our procedures, we will respond appropriately in accordance with the provisions of the law. However, please note that if we receive a request for deletion, we will not be able to provide you with services such as providing you with information.; For inquiries regarding this privacy policy and your personal information, please contactCLICK HEREPlease.

For those under 14 years old: If you are under the age of 14, you will need the consent of your parents or guardians when providing personal information on our website (https://lottehotelsjapan.jp/) (hereinafter referred to as "this website").Terms of Service" and "Privacy Policy Please read and agree to the terms and conditions.; In cases where we discover that personal information has been provided by a person under the age of 14 without parental consent, or where a parent or guardian has pointed this out to us, we may delete the personal information without obtaining the consent of the person under the age of 14. In cases where personal information has been provided by a minor aged 15 or older, we may delete the personal information without obtaining the consent of the minor if a parent or guardian requests deletion of the personal information.

Use of cookies: Cookies are small pieces of information that web servers send to your browser and store on your computer to enable the effective operation of the Internet, and that the web server may refer to when you access our website. However, we may use cookies to customize our website to meet the needs of each individual customer, and to improve the content of our website and the services we provide to further satisfy our customers.; You can change your browser settings to refuse cookies or to display a warning when you receive a cookie. However, doing so may result in restrictions such as being unable to use personalization features.

About access log: This website records information about those who access it in the form of an access log. The access log includes the customer's domain name, IP address, type of browser used, and the date and time of access, but the access log is used for website maintenance and management, as well as for statistical analysis of usage status, and will not be used for any other purpose.

About the revision: In order to achieve better protection of personal information, and in accordance with the establishment and revision of laws, government and ministerial ordinances, and other regulations, we may revise this privacy policy posted on our website. If we revise this privacy policy, we will notify you by publishing the revisions on our website. Revisions to this privacy policy will take effect when they are published on our website.

Social Media Policy

LOTTE HOTELS JAPAN Co., Ltd. (hereinafter referred to as "the Company") has established and will comply with the code of conduct and guidelines to be observed when participating in social media as the "Social Media Policy" (hereinafter referred to as "this Policy").

Scope of application: This policy is intended to encourage the active dissemination of our brand value and a positive impression of it through social media, and applies to information posted on accounts operated by our company.

purpose of use: We strive to build relationships of trust with our customers through honest dialogue via social media, and to contribute to improving our brand value. We also listen to our customers' opinions and feedback, gain a deeper understanding of their needs, and strive to provide even higher quality products and services.

Usage guidelines: We use social media^*When using the service, we will strive to communicate in a sincere manner, complying with laws and regulations and not deviating from sound social common sense. We will also strive to avoid transmitting information that may mislead many recipients or hurt others, or that may damage our brand image or undermine our credibility.; *Social media refers to services such as blogs, SNS (social networking services), and video posting sites that allow users to post information and interact with each other.

To all social media users: For our official views and announcements, please refer to our website and press releases.
Information on social media is current as of the time of posting and may be subject to change, so it may not be up to date when viewed. We do not guarantee the accuracy or completeness of information on social media, nor do we make any guarantees regarding the content of information on social media.
In addition, when using the services of our social media accounts, please comply with the social media terms of use.
Furthermore, we are not responsible for any damages incurred by customers as a result of using social media or being unable to use it for any reason.

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